Diploma in Work-Related Studies for the Customer Service Sector (RQF)
Work towards a career in occupational studies, with an average salary of £21,000+ per annum
Get Expert Course Advice
Speak with a dedicated course advisor about funding options, start dates, and how this qualification can advance your career.
Enquire About This Course
Or call us free: 0121 690 9563
About This Course
A comprehensive qualification for those pursuing a career in customer service with advanced service standards modules.
This Course at a Glance
- Comprehensive NCFE customer service qualification
- Covers advanced customer service skills and complaint resolution
- Builds on the Certificate in Work-Related Studies
- Recognised by employers across all service sectors
- Flexible online learning with tutor support
Your course includes:
- Industry-leading eLearning platform with 24/7 access
- Dedicated 1-to-1 tutor support via email and phone
- Comprehensive study materials and practice assessments
- Official courseware, revision guides, and question banks
- Online exam booking and assessment support
- Certificate upon successful completion
- Lifetime access to course materials
Frequently Asked Questions
How long?
Work placement?
Progression?
Why Choose Gecko Programmes
Ofqual Regulated
Nationally recognised qualifications
Expert Tutors
Dedicated 1-to-1 support
0% Finance
Interest-free payment plans
4.6/5 Rated
Google verified reviews
Start Today
Enrol and begin instantly
What Our Students Say
Rated 4.6/5 on Google
“She always gives really helpful feedback on my assignments, which has helped me understand my mistakes and improve my work. Her guidance has made a big difference in my learning.”
Kiran F.
Google review
“She explains concepts clearly, is very patient, and adapts her teaching style to suit the student's pace. Her lessons are well-structured, and she makes sure you truly understand the topic before moving on.”
Mohammed F.
Google review
“My mentor has been fantastic. Precise and no ambiguity in her responses. Very direct and the simplicity of her responses makes learning worth my while. She responds faster than expected.”
Adeola O.
Google review
“The tutor support is very good, with clear guidance, helpful feedback, and a supportive approach that makes it easy to stay on track. The online portal is also well organised and user friendly.”
Bhargavi V.
Google review
“As a support worker with passion to excel, I have been able to be more confident because I have learnt a lot from Gecko's programmes. The tutor is patient and very prompt in response.”
Tolulope A.
Google review
“The team is highly reliable and consistently follows up with learners to ensure they feel supported and on track. The online platform is user-friendly, well organised, and quick to access.”
Sipyinyu A.
Google review
“My journey has been truly inspiring from beginning to end. The courses were well-crafted, packed with practical workplace applications, and guided by experienced, knowledgeable tutors.”
Atinuke A.
Google review
“My sessions with her so far have been nothing less than amazing. She provides necessary and relevant support to help navigate the programme.”
Cosmos A.
Google review
“She always gives really helpful feedback on my assignments, which has helped me understand my mistakes and improve my work. Her guidance has made a big difference in my learning.”
Kiran F.
Google review
“She explains concepts clearly, is very patient, and adapts her teaching style to suit the student's pace. Her lessons are well-structured, and she makes sure you truly understand the topic before moving on.”
Mohammed F.
Google review
“My mentor has been fantastic. Precise and no ambiguity in her responses. Very direct and the simplicity of her responses makes learning worth my while. She responds faster than expected.”
Adeola O.
Google review
“The tutor support is very good, with clear guidance, helpful feedback, and a supportive approach that makes it easy to stay on track. The online portal is also well organised and user friendly.”
Bhargavi V.
Google review
“As a support worker with passion to excel, I have been able to be more confident because I have learnt a lot from Gecko's programmes. The tutor is patient and very prompt in response.”
Tolulope A.
Google review
“The team is highly reliable and consistently follows up with learners to ensure they feel supported and on track. The online platform is user-friendly, well organised, and quick to access.”
Sipyinyu A.
Google review
“My journey has been truly inspiring from beginning to end. The courses were well-crafted, packed with practical workplace applications, and guided by experienced, knowledgeable tutors.”
Atinuke A.
Google review
“My sessions with her so far have been nothing less than amazing. She provides necessary and relevant support to help navigate the programme.”
Cosmos A.
Google review
Ready to Get Started?
Enrol on the Diploma in Work-Related Studies for the Customer Service Sector (RQF) today and take the next step in your career. Our team is here to help.
Diploma in Work-Related Studies for the Customer Service Sector (RQF)
Contact us for pricing & availability
Diploma in Work-Related Studies for the Customer Service Sector (RQF)
Contact for pricing