CUSTOMER SERVICE Occupational Studies SAVE £145

Diploma in Work-Related Studies for the Customer Service Sector (RQF)

Work towards a career in occupational studies, with an average salary of £21,000+ per annum

Ofqual-regulated qualification 100% Online Course Start Immediately

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93%
Pass Rate
100%
Online Learning
4
Course Units
6-10 weeks mo
Avg. Completion

About This Course

A comprehensive qualification for those pursuing a career in customer service with advanced service standards modules.

Provides broader, more comprehensive understanding of customer service than the Award. Prepares learners for customer-facing roles with practical workplace skills.

This Course at a Glance

  • Comprehensive NCFE customer service qualification
  • Covers advanced customer service skills and complaint resolution
  • Builds on the Certificate in Work-Related Studies
  • Recognised by employers across all service sectors
  • Flexible online learning with tutor support

Your course includes:

  • Industry-leading eLearning platform with 24/7 access
  • Dedicated 1-to-1 tutor support via email and phone
  • Comprehensive study materials and practice assessments
  • Official courseware, revision guides, and question banks
  • Online exam booking and assessment support
  • Certificate upon successful completion
  • Lifetime access to course materials

Frequently Asked Questions

How long?
Several months.
Work placement?
Not always required but recommended.
Progression?
Level 2 customer service qualifications.
SAVE £145
Diploma in Work-Related Studies for the Customer Service Sector (RQF)
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4.6/5 Reviews
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"The tutor support was fantastic. I completed my qualification while working full-time."

- Verified Student, Google Reviews

Ofqual-regulated qualification

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4.6/5 Rated

Google verified reviews

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What Our Students Say

Rated 4.6/5 on Google

“She always gives really helpful feedback on my assignments, which has helped me understand my mistakes and improve my work. Her guidance has made a big difference in my learning.”

Kiran F.

Google review

“She explains concepts clearly, is very patient, and adapts her teaching style to suit the student's pace. Her lessons are well-structured, and she makes sure you truly understand the topic before moving on.”

Mohammed F.

Google review

“My mentor has been fantastic. Precise and no ambiguity in her responses. Very direct and the simplicity of her responses makes learning worth my while. She responds faster than expected.”

Adeola O.

Google review

“The tutor support is very good, with clear guidance, helpful feedback, and a supportive approach that makes it easy to stay on track. The online portal is also well organised and user friendly.”

Bhargavi V.

Google review

“As a support worker with passion to excel, I have been able to be more confident because I have learnt a lot from Gecko's programmes. The tutor is patient and very prompt in response.”

Tolulope A.

Google review

“The team is highly reliable and consistently follows up with learners to ensure they feel supported and on track. The online platform is user-friendly, well organised, and quick to access.”

Sipyinyu A.

Google review

“My journey has been truly inspiring from beginning to end. The courses were well-crafted, packed with practical workplace applications, and guided by experienced, knowledgeable tutors.”

Atinuke A.

Google review

“My sessions with her so far have been nothing less than amazing. She provides necessary and relevant support to help navigate the programme.”

Cosmos A.

Google review

“She always gives really helpful feedback on my assignments, which has helped me understand my mistakes and improve my work. Her guidance has made a big difference in my learning.”

Kiran F.

Google review

“She explains concepts clearly, is very patient, and adapts her teaching style to suit the student's pace. Her lessons are well-structured, and she makes sure you truly understand the topic before moving on.”

Mohammed F.

Google review

“My mentor has been fantastic. Precise and no ambiguity in her responses. Very direct and the simplicity of her responses makes learning worth my while. She responds faster than expected.”

Adeola O.

Google review

“The tutor support is very good, with clear guidance, helpful feedback, and a supportive approach that makes it easy to stay on track. The online portal is also well organised and user friendly.”

Bhargavi V.

Google review

“As a support worker with passion to excel, I have been able to be more confident because I have learnt a lot from Gecko's programmes. The tutor is patient and very prompt in response.”

Tolulope A.

Google review

“The team is highly reliable and consistently follows up with learners to ensure they feel supported and on track. The online platform is user-friendly, well organised, and quick to access.”

Sipyinyu A.

Google review

“My journey has been truly inspiring from beginning to end. The courses were well-crafted, packed with practical workplace applications, and guided by experienced, knowledgeable tutors.”

Atinuke A.

Google review

“My sessions with her so far have been nothing less than amazing. She provides necessary and relevant support to help navigate the programme.”

Cosmos A.

Google review

Ready to Get Started?

Enrol on the Diploma in Work-Related Studies for the Customer Service Sector (RQF) today and take the next step in your career. Our team is here to help.

Diploma in Work-Related Studies for the Customer Service Sector (RQF)

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